Final month we noticed a report from PerfectRec that confirmed iPhone 15 Professional/Max buyer satisfaction drop under iPhone 15/Plus. Now the newest knowledge from the agency exhibits that for the primary time, Samsung has been in a position to rating larger for buyer satisfaction than the present iPhone lineup with its new Galaxy S24 sequence.
As a refresher, PerfectRec collects user-generated critiques on Google and determines what share have 5 out of 5-star scores.
Whereas the iPhone 15 Professional scores got here in under iPhone 14 Professional and 13 Professional, buyer satisfaction for the newest professional iPhones dropped significantly as of January 2024.
Now with the Samsung S24 lineup out there for just below a month, we’ve acquired the critiques from early adopters and PerfectRec says the brand new Galaxy smartphones’ 5-star share has crushed iPhone for the primary time.
- A powerful 91% of S24/+ critiques and 88% of S24 Extremely critiques give the units 5 stars.
- PerfectRec says “These buyer satisfaction numbers are a lot larger than any earlier Samsung era of Samsung Galaxy S telephones.”
Right here’s a take a look at iPhone 11-15 vs Samsung Galaxy S20-24 buyer scores:
One factor to remember – for the reason that new Galaxy smartphones simply launched in January, there’s a a lot bigger pattern dimension of critiques for iPhone 15/Professional than for the S24 units. So PerfectRec says it is going to be monitoring if/how buyer satisfaction modifications for Samsung’s new telephones.
However for now, Samsung early adopters are extra happy than iPhone 15 house owners.
And right here’s a take a look at how a lot Samsung’s 5-star critiques have jumped between the S24 and former era units:
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